Even with the best possible efforts we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please be sure to let us know.
Use the online form below or contact us by e-mail (complaint.usa@coface.com). Please be sure you describe your concern and what you expect from us. You'll need to include your contact information and policy or contract number.
Our commitment to you
Once you have filed your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will:
- Acknowledge receipt of the form or e-mail.
- Provide you with a reference number.
- Send a final answer within a reasonable time frame.
About personal data protection